Each year, Novita reviews and updates pricing and policies for all of our clients, in line with the National Disability Insurance Scheme’s (NDIS) pricing review.
What we bill for
We’re here to support you to achieve your outcomes and goals. Novita staff provide a face-to-face service and we also work on your behalf by undertaking important non face-to-face supports.
The time that we charge for, whether that be for face-to-face or non face-to-face time is always related to supporting our clients to achieve their goals. You will never be charged for time that we spend on administration tasks.
The services we provide you will be billed at the hourly rate for the time taken. We will be transparent about our charges and any work will be clearly and directly linked to the goals you are seeking to achieve.
Therapy Services
We provide therapy services across a range of different service and funding models that are charged at hourly rates.
As a registered NDIS provider, all services that we offer under the NDIS are aligned with the pricing limits set by the National Disability Insurance Agency (NDIA).
You can find a full list of prices on our therapy pricing page.
When agreeing to attend a service with Novita that is delivered as a program of support, you will receive an agreement that outlines the cost, length of the program and the intended outcomes of the program.
Specialist Support Coordination
Specialist coordination of supports cost $190.54 per hour and coordination of supports cost $100.14 per hour– except for services in remote areas, where an additional loading applies in line with the NDIS price guide.
Community Services
There are a wide range of services and supports available to you in your home and in the community. Novita will develop an individualised quote to provide the services that you want based on your support needs. Novita’s rates for support worker services are aligned to the NDIS price guide.
Supported Independent Living and Individualised Support
Pricing for supports to assist you in your home with daily living and self-care or to support you to get out and about in the community per hour are:
| Standard | High Intensity & Intensive and Complex Behaviour Supports | |
| Monday – Friday (day) | $70.23 | $75.98 |
| Monday – Friday (evening) | $77.38 | $83.72 |
| Monday – Friday (active night) | $78.81 | $85.27 |
| Saturday | $98.83 | $106.93 |
| Sunday | $127.43 | $137.87 |
| Public Holidays | $156.03 | $168.81 |
| Night time sleep over support | $297.60 | $297.60 |
Our Supported Independent Living services are billed weekly based on the roster of care.
Programs of Support
Some Novita services may be provided to you as part of a ‘program of support’ with the aim of meeting a specified outcome. If you agree to participate in a program of support, you will be charged an agreed fixed fee for the multiple services that make up your ‘program of support’. The fixed fee will cover all expenses related to delivering the program of support which may be charged in a lump sum or in a series of payments. Information about our programs of support will be made fully accessible to you along with any associated terms.
Establishment Fee
A once off establishment fee of $702.30 may be charged when you commence receiving Individualised Support or community-based programs. The establishment fee is a one-off amount that contributes towards the cost of the initial development of your Support Plan and care documentation.
Community Group Programs (Day Options, Recreation and Step-Up Programs)
A summary of our Community Group programs prices is below, and you can read a more detailed explanation at our Community Group Pricing Changes page.
The price for these centre-based group programs is based on the level of support that you need to safely participate in the program you want. The prices below apply for customers with ‘standard needs’.
We have three levels of hourly support that match your needs.
| Level 1 – $75.28 | (for people who mainly need one-to-one support) |
| Level 2 – $44.73 | (for people who mainly have shared support with one other person) |
| Level 3 – $34.78 | (for people who mainly have a mixture of shared support with one or two other people) |
Hourly rates for people with more complex support needs or supports provided at other times of the day, on weekends, or public holidays are as per the rates published in the NDIS pricing arrangements and price limits. We will provide you with an individualised quote for Community Group Programs.
Transition to Work
Participants in our Transition to Work (TTW) program are able to utilise their School Leaver Employment Supports (SLES) funding, Finding and Keeping a Job (Employment Assistance) funding or core funding.
Under Finding and Keeping a Job (Employment Assistance) funding, we are able to offer more flexibility and you can choose the number of days and hours that suits you. We offer three pricing levels to support your needs:
- Level 1 – $87.53 per hour (for people who mainly need one-to-one support)
- Level 2 – $45.37 per hour (for people who mainly have shared support with one other person)
- Level 3 – $34.03 per hour (for people who mainly have shared support within a group)
The time that we charge for is always related to supporting our clients to achieve their goals and sometimes this also includes non-face-to-face time. Each of the three price levels of support includes a component of standard non-face-to-face time that is charged automatically.
Travel
Novita’s therapists and support workers can come to you, to provide supports and services in a location most convenient in the community, such as home, school, or childcare. However, there are additional costs involved in providing mobile services. A full list of these prices can be found on the therapy pricing page and community programs pricing page.
Transport
Our support workers can transport you to our community programs and other activities. These costs can be found on our community programs pricing page.
Cancellations
A cancellation fee may apply if you cancel your service at short notice. Different service types require different amounts of notice. For more information, see our Cancellation Policy.
Get in touch
If you have any questions about Novita’s services, pricing and policies, please call our Customer Experience Team on 1300 668 482 or email [email protected].
More information about the new NDIS price guide can be found on the NDIS website.