Each year, Novita reviews and updates pricing and policies for all of our clients, in line with the National Disability Insurance Scheme’s (NDIS) pricing review.
What we bill for
We’re here to support you to achieve your outcomes and goals. Novita staff provide a face-to-face service and we also work on your behalf by undertaking important non-face-to-face supports.
The services we provide you will be billed at the hourly rate for the time taken. We will be transparent about our charges and any work will be clearly and directly linked to the goals you are seeking to achieve.
Therapy Services
Prices for all therapy services are aligned to the NDIS price guide and charged at the below hourly rates – except for services in remote areas, where an additional loading applies in line with the NDIS price guide.
| Allied Health Assistant | $86.79 |
| Developmental Educator | $193.99 |
| Exercise Physiologist | $166.99 |
| Occupational Therapist | $193.99 |
| Physiotherapist | $224.62 |
| Positive Behaviour Support | $244.22 |
| Psychologist | $244.22 |
| Social Worker | $193.99 |
| Speech Pathologist | $193.99 |
Other therapy professionals such as orthotists are charged at the standard therapy rate of $193.99.
ConnectAbility services are charged at the same rate as Allied Health Assistant services at $86.79 per hour.
Therapy Groups are offered as a program of supports at $74.90 per hour.
When agreeing to attend a service with Novita that is delivered as a program of support, you will receive an agreement that outlines the cost, length of the program and the intended outcomes of the program.
See the bottom of this page for a list of non-face-to-face therapy services.
Remote Therapy Services
Prices for all remote therapy services are aligned to the NDIS price guide.
| Remote | Broken Hill | Very Remote |
||
| Allied Health Assistant | $121.51 | $121.51 | $130.19 | |
| Developmental Educator | $260.00 | $270.00 | $290.00 | |
| Occupational Therapist | $260.00 | $270.00 | $290.00 | |
| Physiotherapist | $280.00 | $290.00 | ||
| Positive Behaviour Support | $320.00 | $330.00 | $350.00 | |
| Psychologist | $320.00 | $330.00 | $350.00 | |
| Social Worker | $260.00 | $270.00 | $290.00 | |
| Speech Pathologist | $260.00 | $270.00 | $290.00 | |
| Therapy Groups | $107.00 | $117.00 | ||
| Allied Health Assistant Group | $45.00 | $55.00 | ||
Other therapy professionals such as orthotists are charged at the standard therapy rate of $260.00 for remote, $270.00 for Broken Hill and $290.00 for very remote.
See the bottom of this page for a list of non-face-to-face therapy services.
Session Preparation and Notes
We include a standard amount of time for all our direct therapy sessions which covers session preparation and notes. Session preparation time includes reviewing goals and planning activities and equipment to use. Then after the session we record important information, as a clinical note, as well as next steps for future appointments.
This consistent approach across all our therapy services, ensures that we are dedicating sufficient time to these important tasks, meaning that our clients get the most out of their therapy sessions.
For therapy sessions running 30 minutes or less, we will automatically include a minimum 10 minutes of session preparation and clinical note time.
For therapy sessions running more than 30 minutes, we will automatically include a minimum 15 minutes of session preparation and clinical note time.
On your invoice, this time will be included in your therapy time. If additional time is required, this will be discussed with you.
Specialist Support Coordination
Specialist coordination of supports cost $190.54 per hour and coordination of supports cost $100.14 per hour– except for services in remote areas, where an additional loading applies in line with the NDIS price guide.
Community Services
There are a wide range of services and supports available to you in your home and in the community. Novita will develop an individualised quote to provide the services that you want based on your support needs. Novita’s rates for support worker services are aligned to the NDIS price guide.
Supported Independent Living and Individualised Support
Pricing for supports to assist you in your home with daily living and self-care or to support you to get out and about in the community per hour are:
| Standard | High Intensity & Intensive and Complex Behaviour Supports | |
| Monday – Friday (day) | $67.56 | $73.09 |
| Monday – Friday (evening) | $74.44 | $80.53 |
| Monday – Friday (active night) | $75.82 | $82.02 |
| Saturday | $95.07 | $102.86 |
| Sunday | $122.59 | $132.62 |
| Public Holidays | $150.10 | $162.38 |
| Night time sleep over support | $286.56 | $286.56 |
Our Supported Independent Living Services can also be billed weekly based on your annual funding and roster of care.
Programs of Support
Some Novita services may be provided to you as part of a ‘program of support’ with the aim of meeting a specified outcome. If you agree to participate in a program of support, you will be charged an agreed fixed fee for the multiple services that make up your ‘program of support’. The fixed fee will cover all expenses related to delivering the program of support which may be charged in a lump sum or in a series of payments. Information about our programs of support will be made fully accessible to you along with any associated terms.
Establishment Fee
A once off establishment fee of $675.60 may be charged when you commence receiving Individualised Support or community-based programs. The establishment fee is a one-off amount that contributes towards the cost of the initial development of your Support Plan and care documentation.
Community Group Programs (Day Options, Recreation and Step-Up Programs)
A summary of our Community Group programs prices is below, and you can read a more detailed explanation at our Community Group Pricing Changes page.
The price for these centre-based group programs is based on the level of support that you need to safely participate in the program you want. The prices below apply for customers with ‘standard needs’.
We have three levels of hourly support that match your needs.
| Level 1 – $70.20 | (for people who mainly need one-to-one support) |
| Level 2 – $40.81 | (for people who mainly have shared support with one other person) |
| Level 3 – $31.24 | (for people who mainly have a mixture of shared support with one or two other people) |
Hourly rates for people with more complex support needs or supports provided at other times of the day, on weekends, or public holidays are as per the rates published in the NDIS price guide. We will provide you with an individualised quote for Community Group Programs.
Transition to Work
Participants with School Leaver Employment Supports funding in their NDIS plan are able to purchase a place in Novita’s Transition to Work program. Our program is offered 3 days a week to support you to reach your employment goals. We will provide you with an individualised quote for Community Group Programs.
Travel
Novita’s therapists and support workers can come to you, to provide supports and services in a location most convenient in the community, such as home, school, or childcare. However, there are additional costs involved in providing mobile services.
If you book a support to be held at your choice of community location in metropolitan Adelaide, you will be charged for the therapist’s or support worker’s travel time, up to a maximum of 30 minutes per appointment, each way at the same hourly rate as the service being provided.
For regional services, up to 60 minutes of travel, each way may be charged at the same hourly rate as the service being provided. Flat rates or travel ‘by quote’ may be negotiated, depending on circumstances.
You will be charged for the travel non-labour costs (running costs of the vehicle) at a rate of $0.99
Where your support worker travels from one participant appointment to another, travel charges will be equally shared between participants.
Where a therapist travels from one Novita location to another Novita location to deliver your service, travel will be charged.
Where possible, Novita will minimise travel costs for you by efficient scheduling of our staff visits in the community.
Transport
When our support workers transport you to community activities the following charges will apply, in addition to your support worker’s time, at a maximum of:
- $1.00 per kilometre for a vehicle that is not modified for accessibility;
- $1.00 per kilometre for a vehicle that is modified for accessibility and shared with other participants;
- $2.85 per kilometre for a vehicle that is modified for accessibility; and
other associated costs such as parking or public transport fares.
Cancellations
A cancellation fee may apply if you cancel your service at short notice. Different service types require different amounts of notice. For more information, see our Cancellation Policy.
Non-face-to-face Therapy Services
| Type of Service | Examples | What this means for you! |
|---|---|---|
Meetings |
|
We all work together (with you) to meet your goals, not just in your therapy session, but every day! Meetings are an important part of working and communicating as a team. |
Internal Case Conferences(we might also call this Team Collaboration)
|
|
We listen to you, and work together as a team to provide you with the support you are looking for. |
Letters |
Written communication to your team. This might include information sharing, referral letters (with your consent) or support letters. | We can help you advocate for the supports and services that you might be entitled to. |
Assessments |
Standardised assessment scoring and reporting e.g. developmental assessments, functional capacity assessments. | Formal assessments can provide information that helps us all plan what will help you meet your goals. They set a baseline/a starting point of where you are at now, so we know where and how you progress. |
Programs |
|
Therapy supports “all day long and all day strong”! Programs enable you to participate in goal directed therapy independently, even when your therapist is not with you. This gives you more control about when and how you do your therapy. |
Reports |
|
Providing written reports contributes to you getting the right supports. |
AAC Customisation(Following prescription)
|
|
Helps you access the communication and vocabulary that you need (at the time you need it) and how you need it! |
Development of Resources(This might also be called “Low-Cost AT”)
|
|
Not all resources are off the shelf! Individualised resources can help you access different environments and prepare for big changes. They can help you integrate what you have learnt in your sessions into your everyday. |
Session planning and preparation |
Time to develop resources and programs for you to implement beyond your therapy sessions. | Creating the right activities and resources for your therapy time ensures you get the most out of every session with us! |
Working with Suppliers |
|
Allows you to have access to the right AT that truly meets your needs. |
Research |
|
Ensures you get access to services that are right for you. |
Emails and Phone Calls |
|
We want to ensure that your whole team (with your consent) are working together to meet your goals. Communication, in the way that you want to communicate is an essential tool to ensure you get the best service possible |
Support for Applications |
|
Working with you to get the right services and supports ensures that you get what you need. |
Clinical Consultations |
|
We can bring in expertise outside of your usual therapy supports to assist you to achieve your goals. |
Quality Assurance of Reports |
|
We pride ourselves on the quality of our reports to ensure the best outcomes for you. |
Get in touch
If you have any questions about Novita’s services, pricing and policies, please call our Customer Experience Team on 1300 668 482 or email [email protected].
More information about the new NDIS price guide can be found on the NDIS website.